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Coordinating Action:  The Five Acts of Speech

“Speech act” theory originated with John R. Searle’s work and was made more widely accessible by scholars such as Chilean philosopher, Fernando Flores.

Being skillful in the primary speech acts is fundamental to effective leadership – enrolling people in a vision for a preferred future (declarations), determining “the facts” of the matter (assertions), making powerful judgments about progress and gaps (assessments), and initiating productive action (requests and promises).  

Below is a summary of the primary speech acts and typical breakdowns.

 

Primary Speech Acts

Descriptions

Breakdowns

Declarations

·   A commitment to a future possibility, producing a reality in which others are able to participate and act (shared dreams)

·   Creates direction into a specific future, which is attainable with a series of reasonable steps. 

·   Lack of commitment to actions called for in declaration.

·   Making declarations that come into conflict with other commitments.

·   Making fantasy affirmations and declarations (It will “just happen”)

Assessments

·   An interpretation of a person, situation, or fact. 

·   A judgment about value.

·   To be powerful, assessments require “grounding” (evidence that  others acknowledge supports assessment). 

 

·   Fear of hurting others or fear of being hurt by negative assessments

·   Fear of competence to make a good assessment

·   Treating assessments as facts

·   Assessment delivered to unload frustration vs. in support of a future action. 

Assertions

·   “Facts” that are either true or false and not up for debate.

·   Often quantitative in nature (weight, length, height, time, I.Q., etc.). 

·   Assertions are not always accepted without “proof.”

·   Assessments masquerading as assertions reduce trust in speaker.

Requests

·   Action taken when you seek the assistance of another in satisfying an underlying concern. 

·   Not making requests and living with dashed expectations. 

·   Unclear criteria for satisfaction (who will do it, by when, etc.).

·   Other party not competent or able to fulfill request.

·   Not observing the mood of requesting & its effect on listener. 

Promises

·   Indication of commitment to fulfilling a request.

 

·   Promising when unclear of request.

·   Not declining requests (leads to burn-out or ultimate suspicions of sincerity if many promises are not kept).

·   Breaking promises carelessly.

 

 
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